Privacy Policy

Sendbar Pty Ltd ("Sendbar", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email template management platform and related services.

By using Sendbar, you agree to the collection and use of information in accordance with this policy.

Account Information

When you create an account, we collect:

• Email address
• Name
• Company name (optional)
• Password (encrypted)
• Billing information (processed securely via Stripe)

Usage Data

We automatically collect certain information when you use our service:

• Log data (IP address, browser type, pages visited)
• Email sending statistics and analytics
• API usage patterns
• Feature usage within the platform

Email Data

To provide our services, we process:

• Email templates you create
• Recipient email addresses for campaigns
• Email engagement data (opens, clicks, bounces)
• Contact list information you upload

We use the information we collect to:

• Provide, operate, and maintain our services
• Process and deliver your email campaigns
• Provide analytics and reporting on email performance
• Process payments and manage subscriptions
• Send you service-related communications
• Respond to your inquiries and provide support
• Improve and develop new features
• Detect and prevent fraud or abuse
• Comply with legal obligations

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us operate our platform (e.g., payment processing via Stripe, cloud hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit (TLS) and at rest
• Secure password hashing
• Regular security assessments
• Access controls and authentication
• DKIM signing for email authenticity

We retain your data for as long as your account is active or as needed to provide services. Email analytics and logs are retained for up to 12 months. You can request deletion of your data at any time by contacting us.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent where processing is based on consent
• Object to certain processing activities

To exercise these rights, please contact us at privacy@sendbar.io.

We use essential cookies to operate our platform (authentication, session management). We do not use third-party tracking or advertising cookies.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@sendbar.io
• Company: Sendbar Pty Ltd